For Your Protection

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party.  The hirer is responsible for the first NZ$2,500 ("the excess") for the Motorhomes 4 Berth and 6 Berth, and NZ$1,200 ("the excess") for the Campervans 2 Berth and 2 Berth (toilet & shower), and the first NZ$1,000 ("the excess") for Rental cars of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage).

The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.  The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

The excess can be reduced in most circumstances, by the purchase of Excess Reduction Options.

Please see the 'Exclusions' section, whereby all Excess Reduction cover will be made void.

Campervans

Excess Reduction Option 1

With Excess Reduction Option 1 the hirer is responsible for the first NZ$1800 for the 4 Berth and 6 Berth and NZ$600 for the 2 Berth and 2 Berth (toilet & shower) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism.  This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

In the event of an accident, your bond (imprint) will be immediately processed. An additional bond of NZ$1800 or NZ$600 is required for a replacement vehicle, which is payable by cash, credit card or traveller's cheques.

Please see the 'Exclusions' section, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2

With Excess Reduction Option 2 the hirer will not have to pay excess at all for any damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism.  This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the 'Exclusions' section, whereby all Excess Reduction cover will be made void.

NEW ZEALAND TRAVEL BUREAU STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH PEACE OF MIND

Rental Cars

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party.  The hirer is responsible for the first NZ$1,000 ("the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.  The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

This NZ$1,000 excess can be reduced by the purchase of the Excess Reduction Options.

Excess Reduction Option 1

With Excess Reduction Option 1 the hirer is responsible for the first NZ$220 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism.  This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

In the event of an accident, your bond (imprint) will be immediately processed. An additional bond of NZ$220 is required for a replacement vehicle, which is payable by cash, credit card or traveller's cheques.

Please see the 'Exclusions' section, whereby all Excess Reduction cover will be made void.

Premium Cover Option

To reduce the excess to zero (conditions apply), a one time purchase of NZ$40 per rental and can be taken in addition to the Excess Reduction Option with all New Zealand Travel Bureau Rental Cars.  The hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party (conditions apply).

NEW ZEALAND TRAVEL BUREAU STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE EXCESS REDUCTION OPTION WITH THE PREMIUM COVER OPTION TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.

Exclusions

Standard Excess, Excess Reduction Option 1 & 2 for Campervans, the Excess Reduction Option and PCO for Rental Cars do not cover:

1. Any water related damage, which includes but is not limited to:
   • Any vehicle submersion
   • Creek or river crossing
   • Driving through low plain flooded areas
   • Beach driving
2. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
3. All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.
6. The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
7. Overhead and underbody damage to the vehicle.