Terms & Conditions


01 April 2005 - 31 March 2006

INCLUDED IN GROSS RATES:

RATES EXCLUDE

Rental Duration

Campervans

When calculating the number of days a vehicle is hired, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. Early return of the vehicle does not entitle the hirer to any refund of the unused portion of the rental.

Rental Cars

Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. New Zealand Travel Bureau allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:

Diesel Tax Recovery Fee (Campervans only)

The Diesel Tax Recovery fee will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire.

The vehicle rates per 100km are as follows:

2 Berth: Nil
2 Berth (toilet & shower): NZ$3.20
4 Berth: NZ$3.40
6 Berth: NZ$3.70

Rates are subject to Government changes.

BRANCH hours for pick-up and drop-off

Auckland, Christchurch, Wellington:
Daily from 0700 to 1800hrs, closed Christmas Day.
Queenstown:
Open 7 days a week from 0800 - 1800 hours & 0800 - 1700 hours between 1st June & 1st November.

Pick-ups and drop-offs after branch hours are not available for campervans but may be available by prior arrangement for rental cars. (Late returns will be charged on a per day basis)

Queenstown Airport Concession Fee

An airport concession fee of NZ$12 will apply for all hires with pick up and drop-off at Queenstown airport. This surcharge is payable to New Zealand Travel Bureau directly upon collection of the vehicle.

Wellington & Queenstown

An additional location fee of NZ$50 applies to all campervans picking up and/or dropping off in Wellington or Queenstown.  If the pick-up and drop off occurs in the same city, only one $50 location fee will apply.

One-way Rentals (Campervans only)

One-way rentals are available between all branch locations. A one-way rental fee of NZ$50 is charged for rentals between the North and South Island where pick up is between 01 November 2005 and 31 March 2006.

Vehicle Security Deposit

On pick up of the vehicle, a Vehicle Security Deposit is payable.  The Security Deposit is payable by cash, Traveller's Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained. The security deposit is dependent on which excess reduction option you take.  See agent manual or the New Zealand Travel Bureau Rental Agreement for details.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks. We reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional NZ$125 soiling fee will be retained. Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.

Transfer

New Zealand Travel Bureau provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport.

Infringements

We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$60.

Exchange Rate / Currency Variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. New Zealand Travel Bureau does not accept any liability for variances up or down.

Credit Cards

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer.

Preferred credit cards are Visa Card and MasterCard.

Licence

A full resident country driver's licence, held for at least one year, is to be presented at the time of rental. If the licence is not in English format, an international driver's licence is also required.

Age Restrictions

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

Multiple Rentals

Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long-term rate. Campervan rentals in Australia and New Zealand, for New Zealand Travel Bureau, can be combined to qualify if travel is completed within a 3-month period.
e.g. One 14 day rental plus one 7-day rental qualifies for the 21-day rate.

For pick ups and drop offs on the same day, the daily rental charge for the last day of the first rental will be charged, and the daily charge for first day of the subsequent rental will not be charged.

Charges for additional hire equipment (tables, chairs, baby seats) will be charged per vehicle rented.

Living Equipment

The Living Equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all Campervans is included in the daily rental rate at no extra cost.

Change of Drop Off Destinition

If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 may apply.

Rental Extension

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a fee of up to NZ$500 in addition to the daily rate.

Road Restrictions

Campervans can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Tapu-Coroglen Road (Coromandel Peninsula and North of Colville Township (Coromandel Peninsula).

New Zealand Travel Bureau reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

On-road Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to New Zealand Travel Bureau as soon as possible and within 24 hours in order to give New Zealand Travel Bureau the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation.  We do not accept liability for any claims submitted after this period.

Please contact us tollfree on:
North Island - 0800 422 267
South Island - 0800 304 304

Repairs

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, New Zealand Travel Bureau will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle

Should the vehicle booked be unavailable New Zealand Travel Bureau reserves the right to substitute an alternative vehicle without prior notification and at no extra cost.  This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

Cancellation Fee

If cancelled 25 days prior to pick-upNo Fee
If cancelled from 24 to 6 days prior to pick-up 15% of Gross Rental
If cancelled 5 to 1 days prior to pick-up50% of Gross Rental
If cancelled on day of pick up or No-Show100% of Gross Rental
If vehicle is returned early for any reason whatsoeverNo refund available

The cancellation fess for rental cars are:

If cancelled from 21 - 7 days prior to pick up:20% of Gross Rental
If cancelled 6 - 1 days prior to pick up:50% of Gross Rental
On day of pick up or no show100% of Gross Rental

Discretion

New Zealand Travel Bureau reserves the right to refuse any rental at its discretion.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Personal and Company Cheques

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to New Zealand Travel Bureau 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

Disclaimer

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by New Zealand Travel Bureau or modifications and/or upgrades to the vehicle design made by the manufacturer

NOTE

TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.